Privacy Policy

Last Updated: 18 January 2026

Shri Swadishtam (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you place orders through third-party food delivery platforms such as Zomato and Swiggy or otherwise interact with our services.

By placing an order with Shri Swadishtam, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information only to the extent necessary to prepare, fulfill, and manage your food orders.

a. Personal Information

Name
Mobile number
Email address
Delivery address

b. Order Information

Food items ordered
Order history
Special instructions or preferences

c. Payment Information

All payments are processed securely by third-party food delivery platforms and their payment partners (such as Zomato or Swiggy).
Shri Swadishtam does not collect, store, or process your payment card, UPI, or banking details.

2. Legal Basis for Processing Information

We process your personal information based on:

Your consent when placing an order
Contractual necessity to prepare and deliver your order
Legal obligations under applicable laws
Legitimate business interests, such as service improvement and record keeping

3. How We Use Your Information

We use your information to:

Prepare and deliver your food orders
Communicate order status and handle customer support queries
Maintain internal business records
Improve our products and services
Comply with legal and regulatory requirements

4. Third-Party Food Delivery Platforms (Zomato & Swiggy)

Shri Swadishtam operates as a cloud kitchen and accepts orders through third-party food delivery platforms, including Zomato and Swiggy.

When you place an order through these platforms:

Your personal data is collected and processed in accordance with Zomato’s or Swiggy’s respective privacy policies
Shri Swadishtam receives only the information necessary to prepare and fulfill your order

We are not responsible for the privacy practices, data handling, or security measures of Zomato or Swiggy. We encourage customers to review their privacy policies directly on their respective platforms.

5. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only with:

Delivery partners assigned by Zomato or Swiggy
Service providers assisting with essential business operations
Legal or government authorities when required by law

6. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Maintain business and transaction records
Comply with legal and regulatory obligations

When your information is no longer required, it is securely deleted or anonymized.

7. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable laws, you may have the right to:

Access or correct your personal information
Request deletion of your data
Opt out of promotional communications

Requests can be made using the contact details provided below.

9. Children’s Privacy

Our services are not intended for children under the age of 13.
We do not knowingly collect personal information from children.

10. Cookies and Tracking Technologies

Shri Swadishtam does not directly use cookies or tracking technologies on its own systems.
Any cookies, analytics, or tracking used when placing orders are governed by the privacy policies of Zomato, Swiggy, or other third-party platforms.

11. Grievance Redressal

In accordance with applicable Indian laws, you may contact us with any privacy-related concerns or grievances.

Email: shriswadishtam@gmail.com

We will endeavor to respond to grievances within 30 days of receipt.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

13. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the jurisdiction of the courts located in India.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Shri Swadishtam
Email: shriswadishtam@gmail.com